Terms and Conditions

Food Hygiene Compliance Ltd
(“the Company”, “we”, “our”, “us”)
Email: foodhygienecompliance@outlook.com
Registered Location: Epping Forest, United Kingdom
Effective Date: 5 March 2025

1. Introduction

1.1 These Terms and Conditions govern the provision of food hygiene and compliance consultancy services (“the Services”) by Food Hygiene Compliance Ltd to all clients (“the Client”).
1.2 By commissioning or engaging our Services, the Client agrees to be bound by these terms.
1.3 No variation shall apply unless confirmed in writing and agreed by both parties.

2. Scope of Services

2.1 The Company provides specialist consultancy and auditing in the following areas:

• Food safety audits and inspections
• HACCP creation and review
• Compliance support and advisory consultations
• Mock assessments and pre‑inspection reviews

2.2 Specific scope, deliverables, and fees will be defined in the written quotation or service agreement issued prior to engagement.

3. Fees and Payment

3.1 All pricing is listed in British Pounds Sterling (GBP) and is exclusive of VAT unless otherwise stated.
3.2 Services are typically charged on a fixed‑fee per project basis, as outlined in the quotation.
3.3 A 50 % deposit is required upon booking confirmation. The balance is due immediately upon issue of the final report or within 7 days of invoice, whichever occurs first.
3.4 For ongoing consultancy support or retainer agreements, payment schedules will be defined within the engagement letter or contract.
3.5 The Company reserves the right to suspend work, withhold reports, or withdraw future services for non‑payment.

4. Cancellations and Postponements

4.1 Cancellation by the Client with less than 5 business days’ notice may incur a charge of up to 50 % of the agreed fee.
4.2 Where travel or accommodation has been arranged, the Client will be responsible for any non‑refundable costs incurred.
4.3 Postponements due to unavoidable circumstances (e.g. site closure, illness) will be rescheduled wherever reasonable without penalty.

5. Client Responsibilities

5.1 The Client must ensure that premises are safe, accessible, and that all required personnel, documentation, and records are available at the scheduled audit time.
5.2 The Client is responsible for the accuracy of any information supplied to the Company.
5.3 Recommendations provided by Food Hygiene Compliance Ltd are advisory. Implementation and ongoing compliance remain the Client’s responsibility.

6. Reports and Deliverables

6.1 All reports, guidance notes, and HACCP documentation provided by the Company are prepared with due care, skill, and diligence.
6.2 Reports are based on observations and evidence collected during the visit and reflect conditions at that time.
6.3 Reports are for the Client’s internal use only and must not be distributed, published, or used commercially without written permission.

7. Confidentiality and Data Protection

7.1 Both parties agree to keep all information, data, and documentation received in the course of the engagement strictly confidential.
7.2 The Company complies with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
7.3 Personal data will only be used for the purpose of providing services and administration in accordance with our Privacy Notice.

8. Travel and Subsistence

8.1 Travel time, mileage, and subsistence may be billed separately where specified in advance and in line with FHC Company Policy.
8.2 Auditors in training and support staff are entitled to daily subsistence allowance as per internal policy when representing the Company.

9. Liability and Indemnity

9.1 The Company shall not be liable for:

• Any      indirect, incidental, or consequential losses including profit or revenue      loss;
• Any      enforcement action taken by local authorities where compliance      recommendations were not followed by the Client.
      9.2 The Company’s total liability for any claim shall not exceed the total      fees paid for the individual project giving rise to the claim.
      9.3 Nothing in these      terms limits or excludes liability for death or personal injury caused by      negligence.

10. Professional Standards

10.1 All services are delivered in accordance with recognised UK food safety legislation, including:

• The Food Hygiene (England) Regulations 2013 and amendments
• EU Regulation (EC) 852/2004 on the hygiene of foodstuffs
      10.2 All auditors,      consultants, and inspectors act professionally and ethically according to      Chartered Institute of Environmental Health (CIEH) and Royal Environmental Health Institute of Scotland (REHIS) codes of conduct.

11. Intellectual Property

11.1 All templates, reports, and materials created by the Company remain its intellectual property until full payment is received.
11.2 Use of any material for derivative work or resale requires written approval.

12. Termination

12.1 Either party may terminate the agreement by written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days.
12.2 Upon termination, the Client shall pay all outstanding fees for work already completed.

13. Force Majeure

The Company shall not be held responsible for any delay or failure to perform due to circumstances beyond its reasonable control, including illness, extreme weather, or regulatory intervention.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English Courts.

15. Contact

For any queries regarding these Terms and Conditions or your agreement, please contact:
Food Hygiene Compliance Ltd
Email: foodhygienecompliance@outlook.com

Summary for Clients

• Fixed‑fee      pricing for assurance and transparency
• Reports      prepared by qualified EH Inspectors
• Clear      recommendations — but responsibility for compliance remains with the      Client